FAQs

Q. WHAT PAYMENT METHODS DO YOU ACCEPT? We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Q. HOW SECURE IS MY ONLINE ORDER? When purchasing online with your credit card, all your information is entered on an SSL-secured web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

Q. HOW CAN I MODIFY OR CANCEL MY ORDER? We reserve the right, at any time after receipt of the order, to accept or decline the order, or any portion thereof, at our sole discretion, even after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original payment method.

Any cancellation made after an order has been placed will be subject to a $0.5 cancellation fee, regardless of when the order was placed (even if it's just a second later), as the merchant processor/credit card charges us fees for cancellations.

Please note that any order already packed or shipped cannot be canceled.

Q. WHEN WILL MY ORDER ARRIVE? Delivery time is based on the shipping option you selected. Once the order is shipped, we will email you your tracking information the next day, as tracking information is usually available 24 hours after the order has shipped. We are not responsible for delays caused by your country's customs department.

Q. CAN I USE MULTIPLE DISCOUNT CODES ON A SINGLE ORDER? Promotion and discount codes cannot be used in conjunction with other promotions and discounts, unless otherwise stated.

Q. DO I NEED AN ACCOUNT TO PLACE AN ORDER? No, you can also place an order as a guest. But there are a few advantages if you have an account with us:

Faster checkout process Easily view your order status and order history Receive updates detailing our new releases and special promotions